Refund & Return Policy

At The Stack & Gear Connect®, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it
• Be in the original packaging
• Have the receipt or proof of purchase

2. Non-returnable items

Some items cannot be returned. These include:

• Downloadable software or digital products
• Gift cards or vouchers
• Customized or special order items
• Sale/clearance items unless defective

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original payment method.

Please allow 3–7 working days for the refund to reflect, depending on your bank or payment provider.

4. Exchanges

If you received a defective or damaged item, we will gladly replace it. Please contact us within 48 hours of receiving the item.

5. Return Shipping

You will be responsible for paying the return shipping costs unless the item is defective or you received the wrong product.

We recommend using a trackable courier or insured shipping, as we cannot guarantee receipt of your returned item.

6. Contact Us

If you have any questions about our return and refund policy, please contact us.

Last updated: May 14, 2026